If you don’t see points added to your Jack Pack account after 48 hours, don’t worry! Follow these steps:
- Double-check that you were logged in with the correct Jack Pack account when placing the order.
- Visit www.heyjackbox.com with your order details and email address attached to your Jack Pack account. Please also provide a copy of the receipt or as much information about the transaction that you can.
- After we receive your request, we will review it and someone from our corporate team will contact you.