If your order is missing items or contains incorrect items, we're here to help. Follow the steps below to ensure a smooth resolution:
- Check your order confirmation: Double-check the order confirmation you received to verify the items and quantities you ordered.
- Contact the restaurant: Contact the restaurant that prepared the order. Clearly explain which items are missing or incorrect.
- If the restaurant is unable to resolve the matter: Reach out to us at www.heyjackbox.com. Be sure to include your contact information, the mobile order number, and let us know what went wrong with your order.
- After we receive your request, we will review it and a District Manager or someone from our corporate team will contact you.